Frequently Asked Questions (FAQ)
Welcome to seancaroline.com’s FAQ page! Below you’ll find answers to the most commonly asked questions about our skirts, ordering process, shipping, returns, and more. If you don’t find the answer you need here, feel free to reach out to us at [email protected].
1. What sizes do your skirts come in?
Our skirts are available in a range of sizes, typically from XS to XXL. Each product page includes a size chart with exact measurements to help you choose the right fit. If you’re between sizes, we generally recommend sizing up for comfort.
2. How do I care for my skirt?
Most of our skirts are made from high-quality, durable materials and are designed for easy care. For best results, please refer to the care instructions on the garment label. In general, we recommend machine washing in cold water and air drying to preserve color and fabric texture.
3. Do you offer international shipping?
Yes, we offer worldwide shipping! Delivery times and fees vary depending on your location. Please refer to our Shipping Policy on the website for more details. Customers are responsible for any customs or import duties that may apply in their country.
4. How long does delivery take?
Orders are typically processed within 1–3 business days. Standard delivery takes:
- 5–10 business days within the U.S.
- 7–15 business days for international orders.
You’ll receive a tracking number once your order has shipped.
5. What is your return policy?
We accept returns within 30 days of delivery for most unused and unworn items. Please visit our Return & Exchanges page for detailed information. Returns must be in their original condition with all tags attached. To start a return, email us at [email protected].
6. Can I exchange my skirt for a different size or color?
Yes! If the size or color you received isn’t quite right, we’re happy to help with an exchange. Please contact us first to confirm availability. The item must meet our return criteria and be in unused condition.
7. What if I received a damaged or incorrect item?
We sincerely apologize for any inconvenience. If your skirt arrives damaged or you received the wrong item, please contact us at [email protected] within 7 days of receiving your order. We’ll resolve the issue by sending a replacement or issuing a refund.
8. Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. These make a perfect gift and can be used sitewide. Once purchased, the gift card will be delivered via email with instructions on how to redeem it.
9. How can I contact customer service?
If you have any additional questions, concerns, or feedback, please don’t hesitate to contact our customer support team at [email protected]. We aim to respond within 24–48 hours, Monday through Friday.
Thank you for shopping with seancaroline.com — your go-to destination for fashionable and flattering skirts!